Soft skills

How to provide a better customer service

How to provide a better customer service

Far too many people just concentrate on the technical aspect of disaster recovery without looking at the human element. In this post I attempt to help readdress the balance with these customer service tips

100th blog post

100th blog post

Unless you’ve entered “100th blog post” into your favourite search engine and clicked on pot luck (or whatever it is) you’ll know that I pretty much always blog about SQL Server. Not this time! Today, I thought I would share a little bit about me and my blogging experiences. I’ll probably do an update post at […]

New Years Aspirations – Kevin Kline – Presenting

New Years Aspirations – Kevin Kline – Presenting

The ninth interview in the SQL Server “New Years Aspirations” series is with none other than Kevin Kline talking about being a presenting.

New Year Aspirations – Gavin Payne – MCA

New Year Aspirations – Gavin Payne – MCA

The seventh interview in the SQL Server “New Years Aspirations” series is with Gavin Payne talking about the Micorosft Certified Architect qualification.

Choosing the right professional

Choosing the right professional

I’m writing this blog post from my bed, you may think that’s a little too much information there is a good reason for telling you this as it provided the inspiration for this post. I hadn’t been feeling particularly well at the tail end of last week but pushed on (as you do) as there […]

Bridging the gap – Good communication is key

Unfortunately, it’s an all too common event in I.T. these days to hear DBA’s complaining about developers and vice-versa, each not understanding the others point of view. Some time ago now I was approached by a developer to help with a performance issue he was having. We sat down, discussed how the process worked at […]